General FAQs
Are your products genuine and tested?
Yes. Every product listed on Vibero is carefully selected and checked to ensure it solves a real problem and meets our quality standards.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
How do I request a return or refund?
Email us at viberokart@gmail.com with your order details, and our team will guide you through the process.
Do I need to create an account to place an order?
No, you can place an order as a guest. However, creating an account helps you track orders faster.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How can I track my order?
Once your order is shipped, tracking details will be shared via email or Whatsapp.
What if my payment fails but money is deducted?
If this happens, the amount is usually refunded automatically within a few business days. If not, please contact us with payment details.
When will I receive my refund?
Once your return is approved and inspected, refunds are processed to the original payment method within 10 business days.